Please could you introduce yourself?
Colby Teller: Hey there, CS Collective. My name is Coby Teller I build enterprise customer success teams that enable digital transformation and accelerate customer value from startups to the Fortune 250. I like to think of myself as a servant leader, accountable to my organization and their customers, combining deep experience with empathetic leadership to help customers, and teams, achieve what others told them was impossible.
What will you be discussing at the upcoming Customer Success Festival in Las Vegas?
Colby Teller: With constant pressure to grow earnings from existing customers, the phrase 'always be selling' has become a mantra in SaaS. But, having customer success teams prioritize revenue over customer outcomes, leads to dissatisfied customers, not to mention lost revenue and unhappy CSMs. Drawing on successful experience, blowing out usage and earnings goals at one of the fastest growing and most admired companies on the Fortune 250, we'll talk about how to align customer success seamlessly with sales, business development and other teams, delighting customers and crushing revenue targets.
What nugget of wisdom are you hoping to leave attendees with after your talk?
Colby Teller: Partnership is built on trust above all else, and that doesn't just apply to customers – it's among our own teams too. Like any sporting team, the best field organizations leverage the distinct roles and responsibilities of sales, customer success, business development, and other teams, when most appropriate. Really clear rules of engagement and trust between those teams – and their leaders – is the key to building transformative customer partnerships and we'll talk about a bunch of ways to do that successfully.
Why do you think it's important to shine a light on customer success?
Colby Teller: Great CS professionals leverage their trusted relationships to find opportunities without compromising their primary focus of helping customers achieve their goals. At the end of the day, helping to solve the existential challenges facing customers always opens the door to new opportunities.
Which other sessions are you looking forward to attending at Customer Success Festival in Las Vegas?
Colby Teller: i'm really excited to gather with such a diverse group of CS professionals and leaders, and can't wait to experience as many sessions as possible at the conference. I'll see you all in Vegas!
