Speaker: Melissa Hatter, Enterprise Customer Success Lead, Stripe
Please could you introduce yourself?
Melissa Hatter: Hi, I'm Melissa Hatter, Enterprise Customer Success Lead at Stripe.
What will you be discussing at the upcoming Customer Success Festival in Boston?
Melissa Hatter: I will be discussing when and how to scale your team for success.
What nugget of wisdom are you hoping to leave attendees with after your talk?
Melissa Hatter: My nugget of wisdom is bigger is not always better. I think everybody should spend time determining the exact problems that you're trying to solve and plan your strategy accordingly. Simply adding headcounts is really not always the best or most effective solution.
Which other sessions are you looking forward to watching at Boston's Customer Success Festival?
Melissa Hatter: What other sessions am I looking forward to? Probably (other than all of them) how to create a customer experience that helps to grow the bottom line, and not just because my colleague Todd Aronoff on that panel, but also because I really believe that customer success is a critical piece to driving revenue, but it's often overlooked or undervalued.
Why do you think it is important to shine a light on customer success?
Melissa Hatter: Why do I think it's important to shine a light on customer success? Well, I think the value of customer success is still greatly underappreciated. So I think it's very important that we raise our visibility and be thought of as a critical discipline within an organization.