Speaker: Melanie Lawn, Chief Customer Officer at Forecast
Please could you introduce yourself?
Melanie Lawn: Hi I'm Melanie Lawn! I am a CCO at Forecast, which is a small, SaaS startup organization based in London.
What does this Customer Success Award mean to you?
Melanie Lawn: Wow, what does this award mean to me? I have to say I am hugely flattered but also feel very privileged to be recognized for what I do. I love working in customer success, it's one of the best fields to work in. And yeah, this is really lovely and I appreciate it hugely – thank you.
Is there anyone you'd like to thank?
Melanie Lawn: I would love to thank my mentors that I've had along the way, the teams that I work with because I couldn't do my job without them and also those that nominated and voted for me. As I say, huge privilege, thank you very much.
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