Aashima Gupta, Director, Healthcare Solutions

Speaker: Aashima Gupta

Aashima Gupta: Hi everyone. My name is Ashman Gupta. I serve as a director of health care strategy and solutions focused on helping health systems transformed with technology.

Aashima Gupta: I am starting 2021 with well founded optimism and hope. Healthcare industry is embracing innovation and accelerating its way to a digital first future like never before. And this pace will only pick up in 2021. I feel very fortunate to work alongside our incredible customers and partners who are reimagining and rethinking how to share healthcare delivery and not only positively impact health outcomes but also make it more affordable. COVID has highlighted many healthcare disparities. Imagine a not too distant future in which things like physical distance and language are less of a barrier to health care access. We also see a dramatic rise of tele-health due to the pandemic, but we're just scratching the surface. For example, imagine no matter where you are, you can have an appointment with your physician who has critical information about you, like your medication, preexisting conditions, symptoms and records from your past visits at their fingertips because of the data interoperability. No matter what language you speak, you can communicate with the doctor through real time translation, powered by AI that is able to translate medical terminology so that you receive care in your preferred language. And for the health systems, imagine having a digital front door that is helping with intelligent patient triage and where, before, during and after the appointment, AI enabled conversation agents and CCAI technology are helping to simplify, automate and offload the routine tasks ranging from auto filling of the intake forms to identifying medical and clinical insights from transcribed provider patient conversations enabling doctors to spend less time with paperwork and more time with their patients. I'm excited about enabling our healthcare stakeholders, customers and partners who are working in bringing this mission to life, leveraging our solutions.

Aashima Gupta: AI will eventually become a core component off many of the product experiences. So in terms of getting started, it can be helpful to find a foundation use case that can create best practices for future expansion. For example, if your health system trying to manage the enormous logistical challenges posed by COVID-19 vaccine distribution and administration technologies such as CCAI provide an immediate use case that's also an on ramp for future transformative imperatives that deal with AI driven efficiency and automation of your back end operations. Healthcare IT has many such areas for AI driven transformation, but that evolution will happen in many different pockets or first steps. So my advice would be to start small and move fast with that first foundational use case.