Speaker: Matthew Riggs, Director of Operations, Conduent
What do you do / what is your job at Conduent?
Matthew Riggs: Hello. My name is Matthew Riggs and I'm the Director of Operations for several healthcare clients. My job itself is, is very varied, but primarily I'm responsible for meeting Conduent and client SLA and KPI s think metrics, along with ensuring the financial health of our business inside of my teams. Currently, I have over 1100 frontline associates and over 100 leaders that spanned three continents, which would fall under my umbrella. I started myself as a front line agent back in 2009 and have been extremely fortunate to be given all the opportunities Conduent has provided.
What do you like most about working at Conduent?
Matthew Riggs: What I like most about working with Conduent is definitely the people. I know for me, nothing fills my cup like being able to provide someone an opportunity, bringing joy to someone's day by recognizing them, hearing other people's stories, experiences, etcetera, etcetera, etcetera. It's just nice working with people that you feel like sharing your desire to succeed and you're happy to interact with daily. I don't think that's Conduent specific. We just seem to have a lot of those folks.