Day in the life of a NJ FamilyCare Outreach Supervisor

June 29, 2022

Video Transcript

Speakers: Jacqueline Fisher, Outreach Supervisor, Conduent. Jacqueline Fisher, Outreach Supervisor, Conduent

Meet Jacqueline Fisher

Outreach Supervisor

Jacqueline Fisher: I've been working for Conduent for 17 years and I'm an outreach supervisor.

What does your typical day at work look like?

Jacqueline Fisher: My daily schedule varies because from time to time,

Jacqueline Fisher: The first thing I do when I come into the office is I prepare for my staff to get in the office. I'll set up the systems.

Jacqueline Fisher: And then I also do my reports and get ready for our customers.

Jacqueline Fisher: Basically, there's three things I do, mostly one assist in my, my staff with coaching and development two, I canvass 21 countries in New Jersey to help educate the community about the program. And thirdly, I help my colleagues wherever the need be.

What do you love about your job and what do find most challenging about it?

Jacqueline Fisher: What I love about my job. Oh my God, is so many things. Let me just count the ways. One, I love to motivate my staff and see the look on their face when they achieved their goal. Two, I love the customers the way they respond and show their gratitude when we helped them get health insurance. Three, I'm in an environment or I should say, a culture where upper management cares about me. They show that they care about me. Senior management.

Jacqueline Fisher: The challenge I find with my job is that customers want what they want when they want it

Jacqueline Fisher: But my job is to listen to them show empathy for them, feel their pain and find a solution to their problem.

Jacqueline Fisher:

Any advice for success in this role?

Jacqueline Fisher: I've been working in customer service for 27 years, and I find there are three things which will make you succeed at it. One you have to be an active listener. Number two, you have to show compassion, and three you have to believe in positive reinforcement. If you if you do all those things, you cannot fail.

Produced with Vocal Video