Speaker: Chad Willard, President, ACHQ, Inc
What was your challenge prior to using Cloud Maven, Inc.'s services?
Chad Willard: Before partnering with cloud maven ACHQ faced significant challenges in efficiency, when on boarding new merchants and conducting thorough risk assessments. The merchant on boarding, underwriting process including identity verification, creditworthiness, KYC and KYB compliance took significant time. and was largely manual leading to delays and increased administrative overhead. We struggled to maintain a fast and seamless onboarding experience for our clients while ensuring robust risk management practices.
How are things better now using Cloud Maven, Inc.'s services?
Chad Willard: Since integrating cloud maven's applications into our salesforce platform, our onboarding process has transformed significantly. These tools have streamlined how we collect documents, pull credit reports, access crucial banking data and perform KYC allowing us to conduct thorough risk assessments more efficiently. Cloud Maven's Automation integration capabilities have accelerated our merchant onboarding process and improve the accuracy, customer experience and reliability of our risk evaluations. This has resulted in a smoother faster
Can you estimate how our services helped in metrics (e.g.sales, production, time, and money)?
Chad Willard: By leveraging cloud maven services We have achieved notable improvements in our operational metrics. The first one being time savings, we have reduced the time required for merchant on boarding by approximately 70% saving several days per month previously spent on manual processes. We also have seen increased efficiency. We onboard an average of 10 times more merchants each month with greater efficiency and speed without compromising on the thoroughness of our risk assessments. In addition, we've had cost reduction by automating our risk assessment and compliance process. We've seen significantly reduced administrative costs allowing us to allocate resources more effectively to customer services and growth initiatives.
What is your overall level of satisfaction with Cloud Maven, Inc.? Short quote.
Chad Willard: Our experience with cloud maven has been exceptional. Their innovative solutions have greatly enhanced our operational efficiency and risk management capabilities. Their support team has also been outstanding providing expert guidance and prompt assistance while implementing their salesforce accelerators, we are delighted with the performance and reliability of their services. Cloud Maven's tools have revolutionized our merchant on boarding process, saving us time and money while ensuring robust risk management. Their support team has been invaluable offering seamless implementation, ongoing assistance.
