Speakers: Paramjit "Romi" Chopra, MD, Founder and Chairman, Midwest institute for Minimally Invasive Therapies, PC
How are things better now that you are using Eligibility Checker?
Paramjit "Romi" Chopra, MD: Eligibility Checker has really helped us improve our efficiency. Earlier we spent hours. My staff spent hours trying to find whether somebody was eligible. They had to make phone calls, get on portals, record things, send messages, etc. Since we've done this, we do it right from our Salesforce platform. It's just a click of a button. We have saved per patient several hours worth of unnecessary work time. And replaced it with a couple of minutes worth of work with Eligibility Checker. So it's helped us do things better, faster and cheaper, and improve our efficiency.
Can you estimate how much time and money you have saved by using Eligibility Checker?
Paramjit "Romi" Chopra, MD: We see several hundred patients a month and checking insurance eligibility on each one of them takes a significant amount of time so you could see several hundred hours worth of manual work was replaced by merely just clicking on a button in the Salesforce app. And so, we saved probably tens of thousands in labor costs by switching to Eligibility Checker.
Can you describe how easy or difficult the implementation and set up of Eligibility Checker was?
Paramjit "Romi" Chopra, MD: Implementation of Eligibility Checker was actually very easy for us. The team did a phenomenal job at their end. It was practically seamless for us. Once they've given us the instructions, my team put this all together very easily, and then they trained everybody else. The documentation was very good. So it was a no-headache situation for us, and we loved it.
What is your overall level of satisfaction with Cloud Maven?
Paramjit "Romi" Chopra, MD: We are very, very satisfied with Eligibility Checker and Cloud Maven. And we have now started to work on other projects as well with the company. So to say the least, we've been very, very satisfied. Thank you. Yeah.