2:52

Patrick Flint for Recognition

October 31, 2024

Video Transcript


Speaker: Patrick Flint, Manager - Epic Services

The colleague/team I want to recognize is...

Patrick Flint: The colleague that I would like to recognize is Suzie Edam from the Epic Willow team.

They deserve ______ award because....(share a brief story or example why they should be honored.)

Patrick Flint: I'm nominating Suzie for the Technologist Award because of her efforts on the dosage project. This last year, this was a challenging project to integrate our Epic EMR with a third party system called dosage. There were a number of challenges. The first being that this was not a solution we felt was efficient for the facility. However, it was the course that they chose at the end of the day, Susie was very professional in how she chose to support the facility. Despite our concerns and objections, Susie also faced a number of very difficult interactions throughout the project which she also handled very professionally. Susie helped to pioneer some uncharted uh technology with this project as we uh worked to create integrations that had never before been done between Epic and this system. Additionally, Susie was instrumental in finding solutions not only within Epic but also within the dosage system which she was not responsible for, but she went above and beyond to try and ensure the success of the project.

What everybody can learn from this colleague or team is...

Patrick Flint: What we can learn from Susie. Uh is that at the end of the day, we know our customers don't always take our advice as far as what the best solution might be for them. However, that should not be a hindrance to our willingness and ability to support them and make their project as successful as possible. Susie went well above and beyond what would have been expected uh from her role in this project and that was instrumental in this project, being successful and being able to go live.

Clients and colleagues have shared...

Patrick Flint: From our clients. We have reports that the dosage integration is working and meeting their expectations from Susie's colleagues. Uh There's been so much recognition for her work and the hard work that she's put into this the professional manner in which she has managed this project. Um I think Susie has demonstrated the an embodiment of such an important aspect of our culture at Seror, which is that we just always support our clients. However, we can, even if the circumstances aren't ideal, we go above and beyond to make things work.



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