Speaker: Kent McClelland, Manager
Kent McClelland: Hi, I'm Kent McClelland, manager for the CereCore service desk.
How have you grown in your career since working at CereCore?
Kent McClelland: My journey to CereCore began 22 years ago as a temporary employee for HCA actually, working in supply chain customer service, and eventually becoming full time and then being given the opportunity to be an inventory analyst at the warehouse located here in Nashville for HCA. This was my first introduction to HCA. I have lived here most of my life and HCA was sort of an unknown entity, believe it or not even as large as a company is. And that was a great introduction to the business, you know, to learn supply chain. And from there, I did learn a lot from there and that is one of the things that I really appreciated about that role and the roles I will tell you a little bit about too, is how much I have learned about the business, how much I have learned about how hospital works, and how, you know, what it takes to provide this service to the community. But from there, I was given the opportunity to join ITG service desk as customer support analyst. And there I supported HPG supply chain applications and later became manager of that team as well as a couple of other teams, DSS -decision services support and BPG's revenue cycle systems. So, these really provided opportunity to learn how product, you know, is ordered, shipped to the hospital, distributed through the hospital, how we pay for it, how, what goes in, you know, with DSS, and what goes into charging the patient. You know, how do we pay the electric bill? Well, it is in everything the patient pays for, right? And revenue cycles, actually billing the patient there is so much right to learn. So, I am really grateful for all of those experiences. After being manager for ITG for a time, my next stop on my journey to CereCore was as a sport analyst for HCA's Tristar division. That opportunity, I call it an opportunity, really helped set me up for, where I am today and by putting me in touch with the patient, putting me in touch with the people at the hospital, you know, providing support to the division levels, much like our analysts do today. We support people on the ground who are interacting with patients daily. And it is, you know, it is phone call, it is troubleshooting, It is business until a nurse gets on the phone and says, hold please and sits there for a few moments of silence and, then comes back and says, you know, my apology, somebody next to him was passing and just wanted to respect that moment. That makes it real. That helps you, helps me understand, and why I get up every day and come do what I do because in small ways and maybe even large ways, we are impacting that patient every single day. And, then, you know, so that is where I am today. CereCore, manager of service desk and now I am getting to what an opportunity, right? I am learning from great leadership. amazing peers, the people who report to me, and our analysts at the service desk. I mean, you just can not beat the culture and I have learned, I think, what I have learned throughout the years has really set me up for this moment in time. I'm really, really thankful to be here.
Describe a rewarding moment in your career at CereCore.
Kent McClelland: Over the course of a 22 year career with the company, there have been many rewarding experiences, many, many from each role. You know, some from each role that I have had the pleasure to serve in and stand out. Each opportunity has had its share of rewarding moments. But, if I am forced to say one thing, I would come back to the people. The people I have had the pleasure to work with, the people I have had the pleasure to solve problems with up in the middle of the night, and troubleshooting issues that impact our hospitals. The people I have managed who have moved on to bigger and better things. Perhaps that maybe that is the most rewarding moment is when you see that employee that you coached, that you knew had the potential move on and even surpass you. To me, that is the greatest reward that I think I have experienced.
Kent McClelland: I am a link to life saving care because my efforts help hospital staff, nurses and physicians reduce ER wait times, expedite hospital discharges, and enable quality care for patients, for people who are friends, neighbors, and family. I am the link.
