Gail Stefanski for Recognition

Speaker: Gail Stefanski, Manager, Application Managed Services

Gail Stefanski: I would like to nominate Ida Smith for customer advocate award based on her excellent customer service and feedback from over 65 customer survey results. Ida understands the impact that the end user has when they cannot perform their job duties and she will not quit until the customer is totally satisfied and has everything they need to provide care to their patients and do their job. Ida has collaborated with other teams and vendors on the customer's behalf to resolve the issue. There are too many to read, but I wanted to share some of the customer comments that Ida has received. Ida was excellent. Ida was wonderful. Ida was polite and patient listens well and communicates well. Ida is always very helpful. Ida has been spot on every time she has helped me. She is wonderful. Ida is so helpful and really listens to you when you have an issue. She is patient and nice and I enjoy working with her. I appreciate Ida for quickly helping me to be able to resume my full job duties today. Ida is awesome. Ida is the best. Ida was great in keeping me informed with the progress of the problem. Ida is great. Ida was very efficient, personable professional. Ida is a dream, always prompt and efficient. Ada is wonderful with her knowledge and competency for solving any issue. We may have uh experienced. Ida was a pleasure to work with. She was so kind and helpful. And finally, Ida was very helpful in understanding with my issue and resolved it in a timely and efficient manner. Please recognize her, even the customers want to recognize her great customer uh service. So please take this into consideration about Ida Smith.

Gail Stefanski: Heya Smith deserves the customer advocacy uh award because she will go above and beyond. We have had vendors reach out and give us kudos on what an excellent job and follow through and how Ida just stayed engaged with the issue. The customer then in turn will do the same and come back and, and give Ida just an excellent survey result because she kept them informed every step of the way. So Ida is very deserving of this award.

Gail Stefanski: What others can learn from. This is just take that extra step call. The customer, sometimes it's just that phone call that makes that customer feel important. And that's what ida does every single time. You know, if the customer doesn't answer, she still makes every effort either through an email or text or some way to find out that the customer is satisfied, talk to the customer.

Gail Stefanski: I hear great things about Ida Smith from clients, from her colleagues. Um I have heard others on the team just express how great Ida is when they have um shadowed with her, with a customer and getting their issue resolved.