Speakers: Episode: Customer success with your products, SUE GOBLE, EX-CHIEF CUSTOMER OFFICER, SAGE
Please would you tell us your name and current role?
Episode: Customer success with your products: Hi, I'm Sue Goble. I'm an independent consultant and I provide advice to software businesses on customer success and experience. I sit on the software advisory board of the PE Firm LivingBridge.
What do you hope attendees will get from this Masterclass series?
Episode: Customer success with your products: This Boardwave Masterclass will focus on how to build a customer success programme for your company and why this matters so much in the subscription business. We're going to take a look at the financial dynamics of subscription and the importance of retention. We'll also cover how to design a customer success program for your particular
Episode: Customer success with your products: products and customer base. We'll also look at the importance of product design in creating and managing the customer experience. Finally, we're going to share some very practical examples from other experts in customer success.
Any final thoughts?
Episode: Customer success with your products: Thank you for taking the time to listen and I really hope that
Episode: Customer success with your products: you will join us for our Masterclass on customer success.
