Speaker: Episode: Customer success with your products, SUE GOBLE, EX-CHIEF CUSTOMER OFFICER, SAGE
Please would you tell us about your background, and how you became a "customer success" leader & coach?
Episode: Customer success with your products: I finished my full time career as Chief Customer Officer at Sage.
What do you hope attendees will get from this Master class series, what will they learn?
Episode: Customer success with your products: This Boardwave Masterclass will focus on how to build a customer success program for your company and why this matters so much in a subscription business. We're going to take a look at the financial dynamics of subscription and the importance of retention. We'll also cover how to design a customer success program for your particular products and customer base. We'll look at the importance of product design in creating and managing the customer experience. Finally, we're going to share some very practical examples from other experts in customer success.
Any final thoughts?
Episode: Customer success with your products: Thank you for taking the time to listen and I really hope that you will join us for our Masterclass on Customer Success.
