Speaker: Tess Vogler, Director of Marketing, Sinatra & Co.
What is your name, title, and what does your business do?
Tess Vogler: Hello everyone. My name is Tess Vogler. I am the Director of Marketing here at Sinatra and Company. We are a vertically integrated real estate firm. We specialize in residential, commercial and development services.
Why did you choose Birdeye?
Tess Vogler: We got excited about Birdeye because Birdeye offered us so many awesome features in one platform, including surveys, messaging and a lot of other cool things and there's more to come.
How has Birdeye helped your business?
Tess Vogler: Birdeye has made a huge difference in our business. The way that we communicate with our residents and with new prospective residents has really changed not to mention how we use our survey services for our internal teams and even create team chats in the Birdeye, platform.
What would you tell someone who is considering Birdeye?
Tess Vogler: If you're considering using Birdeye I think the best advice I could give you is really reach out to the team from the CEO down to your account. Rep, every person at Birdeye is here for your success. They are always available, always honest.
Tess Vogler: Their kind and responsive, And they will help you create the things in the Birdeye platform that will serve your business the best.
How would you describe your experience with Birdeye's customer service?
Tess Vogler: When talking about customer service, Birdeye is one of the best experiences I've ever had. My account representative, Steve Brown is one of my favorite people, but also the person I can go to with any of my customer service issues and he's immediately there to help. If Steve can't help me with something, I always reach out to the support line and they're happy to email me, call me, make sure that I have everything I need to be successful and then as you know, as they should, they send me a Birdeye review right after we have our interaction. So they believe in their product and they make sure that you believe in the product.
