1:25

Manuel Cobos shares his Birdeye success story!

December 06, 2022

Video Transcript


Speaker: Manuel Cobos , Operation Manager, PENNYMAC

What is your name, title, and what does your business do?

Manuel Cobos : My name is Manny Cobos operations Operation Manager for payment loan services.

Why did you choose Birdeye?

Manuel Cobos : We chose Birdeye, as a company to do our customer experience survey reporting, It's something that PENNYMAC has chosen for our new organization.

How has Birdeye helped your business?

Manuel Cobos : Birdeye has helped my processes and, for my employees to see the surveys a lot faster and more cleaner version than our previous Vendors. So it's a big improvement from before.

What would you tell someone who is considering Birdeye?

Manuel Cobos : Very helpful vendor that would always be there for you and answer your questions immediately as well as make sure that you are on the right path. Extremely nice people. And they even will call you directly from their cell if you need to troubleshoot any issues. So very helpful. Thank you.



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