Speaker: Brandon Wipperfurth, Regional Director , Superior Storage
What is your name, title, and what does your business do?
Brandon Wipperfurth: Hi my name is Brandon I am a Regional Director of 13 locations for Superior Storage. We manage self storage facilities.
What challenges were you facing that led you to look for a solution like Birdeye?
Brandon Wipperfurth: In the self storage industry, there is a lot of competition in the localized markets. We wanted to try and obtain as many google reviews as possible. So we sought out a platform to help us do that, and Birdeye became our solution to that problem.
Why did you select Birdeye?
Brandon Wipperfurth: I originally researched a few companies in this industry Birdeye stuck out to me with their dashboard and customization of everything and had several conversations with them, and they ended up being a clear choice for us to use. And we've been happy ever since.
How has Birdeye helped optimize your business's acquisition and retention?
Brandon Wipperfurth: We were able to capture a lot more reviews than we ever were organically. We have several customers come in each day asking for specific managers that have their name listed over and over again. A lot of people choose us over our competitors due to our five star rating, with several 100 reviews.
How do you feel about Birdeye’s onboarding process and customer support teams?
Brandon Wipperfurth: The on boarding process with Birdeye has been extremely easy to use. Their customer service is top notch Every time that we add a new location on, there, right there, answering questions and they can get it into our dashboard almost immediately. And it has been extremely helpful as we grow as a company.
