Speaker: Clint Salatin, FDAC Supervisor - Options
Introduction: Hello, my name is [NAME] and I am a [TITLE] at Batesville.
Clint Salatin: Hi, my name is Clint Salatin and I am the FDAC Supervisor of the urns personalization team at Batesville.
Career history with Batesville: Share how long you’ve been here, a little about your role, responsibilities, career progression, etc.
Clint Salatin: I've been with Batesville 10 years now. My first six years I was a personalization programmer, which deals with the urn designs and artwork that later go on to be engraved on urns. And then I was promoted to a options specialist and I am currently a FDAC Supervisor for the urns personalization team.
Mention our Mission: Batesville is a mission-driven company - our mission is to help families honor the lives of those they love.
Clint Salatin: At Batesville, our mission is to help families honor the lives of those they love and we truly do that on a daily basis, especially in the customer service department where we work closely with funeral homes and directors to achieve the family's needs and wants.
Share what you love about working at Batesville: This could include the people, customers, culture, your role, our mission, core values, etc
Clint Salatin: What I love most about working with Batesville is one the people that I work with on a daily basis. We all have the same objective in mind and that is to provide the best service that we can for our customers. We always will go above and beyond to help make our, our work life a little bit easier. And two is the people that we serve, the customers that we serve to know that we're helping a grieving family on the other end of the process, is truly probably the most rewarding aspect of our job.
Department: Talking points on slide – information about the department (refer to attachment with functional talking points)
Clint Salatin: The customer service department is made up of two sides. The call center side which has 11 full time CSR's, three part time CSR's and eight specialists. And the programming side which has three full time programmers, one specialist and one part time team member who oversees the admin part of the job. Our team, we're the front line for our customers. So whether that be assisting with an issue, helping resolve a problem, answering questions a customer may have regarding a specific order or a specific product. We do all of that. Our overall goal is to help our customers have a positive experience and help represent our brand and our products that we, deliver to them. From the interactions that we have on a daily basis with our customers, it allows us to build that loyal, positive relationship and a trust that is unmatched anywhere else. Our professional support team, we are there for our customers seven days a week from 8 a.m. to 9 p.m. with the only days we are closed are on Thanksgiving, Christmas Day and New Year's Day. On average, we handle about 50,000 calls, emails and faxes each month. They can range from a variety of different things such as brand new order entries, issues that may need resolved or just answering basic questions that the customer may have.
Closing remarks: Our associates are the foundation of our success, and we are always looking for passionate individuals to join our team.
Clint Salatin: Our associates are the foundation of our success and we are always looking for passionate individuals to join our team.
Conclusion: We look forward to learning more about you and how your experiences can help us continue to grow and serve the next generation!
Clint Salatin: We look forward to learning more about you and how your experience can help us continue to grow and serve the next generation.
