Speaker: Kyle Fischer, General Counsel
Kyle Fischer: Hi, my name is Kyle Fisher. I'm General Counsel for Aspirion. And in my job, I oftentimes have to adapt to legislative changes that affect Aspirion's processes and services that they provide to clients. Today, I'm going to share with you a few lessons that I've learned from when I've had to implement a process change. First, you have to prepare the organization for change. It's so much better to be proactive than reactive. We track legislative changes so that we can kind of ease into a process change and plan accordingly. If you're reactive, then it really decreases your planning time. Second, you have to craft a vision and a plan for change. You just can't snap your fingers and make it happen. Back in 2012, it was easier to affect a process change. Now, with Aspirion being in eight offices across seven states, changing a process is a much more daunting task. It's not as simple. So you have to craft a very good plan and identify very specific goals and scope of a process change. Third, you want to implement the change. You want to empower your employees to be confident that the process that they are now using is the correct process. And if you have somebody that says this is never gonna work, then you need to listen to them. Oftentimes we get very defensive, but actually these employees are probably pointing out issues that can come up and arise that you can provide solutions for. Fourth, you want to embed the the change within the company culture and practice. You do not want to backslide into the old way of doing things. And finally, you want to review the progress and the change and analyze the results. Did you meet your goals? Are you compliant? If you follow these steps with these lessons that I've learned, then you too can have a very successful process change. Thank you.