Julie for Security #ShiftTips

Speaker: Julie

Julie: Hey, everyone. It's Julie, the director of customer experience at Hercules and I'm with your shift tip for the week this week. It's all about the things you should consider as you shift into this awesome world of V SASS and specifically the importance of customer experience when you're choosing the right solution for you. A good customer experience program is designed to genuinely understand the needs of users in order to innovate on their behalf. So here are some of the things that you should be looking for. Number one, do they prioritize the need to constantly align with your own initiatives? This is really important because what your needs are today are likely going to be different in the months and years ahead. They should have a success program where they meet with you throughout your journey to continue learning from you to make sure that they do understand if your success criteria have changed. This helps them to understand how even their road map should evolve to continue meeting your needs. Number two is the offering agile and flexible companies that value their own customers growth and success are going to strive to provide solutions that easily scale and are customizable. So be looking for a flexible subscription model and see if they offer an open platform that allows you to adopt new technologies where you see fit. Number three, does the company prioritize you when you're working with a company deep root in CX, you're always going to feel like you come first because for them, you truly do. So look for programs that support on boarding and training for quick adoption and make sure they address issues in a way that their goal is to truly avoid them altogether. And number four, do they have customers who are raving fans a great way to filter through all these things is simply by talking with existing customers to get their experience with the company. So my advice would be ask for references early on. Ok, so I'll leave you with this as AC X professional and advocate. I believe it's every company's responsibility to know their customers so well that they're actually able to anticipate what they're going to need next. I challenge you to be thinking in that same mindset as you shift into adopting the right visa solution for you. Take care.