Speaker: Julie
In 3 minutes or less, please answer the prompt that Marketing has provided for you here
Julie: Hey everyone. It's Julie, the director of customer experience at Hercules and I'm back with your shift tip for the week this week. It's about the things you should consider as you shift into this awesome world of V SASS and specifically the importance of customer experience when choosing the right solution for you. A good customer experience program is designed to genuinely understand the needs of users in order to innovate on their behalf. So here are some things you should be looking for. Number one, do they prioritize the need to constantly align with your own initiatives. This is so important because what your needs are today are likely going to be changing into the future months ahead. They should have a success program where they meet with you throughout the journey to continue learning from you to make sure that they understand truly. If your success criteria have changed, this helps them to understand how even their road map should evolve to continue meeting your needs. Number two is the offering agile and flexible because companies that value their own customers growth and success are gonna strive to provide solutions that easily scale and are customizable. So be looking for a flexible subscription model and see if they offer an open platform that allows you to adopt new technologies when and where you see fit. Number three, does the company prioritize you when you're working with a company deep root in CX, you're always gonna feel like you come first because for them, you truly do. So look for programs that support on boarding and training and quick adoption. Please make sure that they address issues in a way that their goal is to avoid them altogether. And number four, do they have customers who are raving fans? This is a pretty simple one. It's a great way to filter through all these things just by simply talking with existing customers to get their experience with the company. So my advice would be ask for references early on. Ok, so I'll leave you with this as the CX professional and advocate. I believe it's every company's responsibility to know their customers so well that they're able to anticipate even what they're gonna need next. So I challenge you to be thinking with that same mindset as you shift into adopting the right visa solution for you. Take care.
