Speaker: Rafael Vazquez, Head of Customer Service, SmartBuyGlasses
What is the main benefit of Time Doctor in your company?
Rafael Vazquez: Not long ago, we decided to go remote with our team, that helped us to get the best talent possible all around the world without being restricted to a specific location or country. However, at the At the beginning, we found some difficulties keeping track of when the team was working and what kind of task they were doing. This is where Time Doctor entered and it really helped us to keep good track of what, when the team is working.
What results have you seen since implementing Time Doctor?
Rafael Vazquez: Thanks to Time Doctor, we have been able to keep good track of what hours the agents are working if they are following their schedule, as well as what task they are working and that helped us to measure the efficiency and to be sure which agents are doing the good job
Which features of Time Doctor do you find most valuable?
Rafael Vazquez: For us, it's really helpful, the tool that help us to quickly change between different tasks where the agents are working on that really help us to keep control on efficiency on the different tasks as well as projects the team is working on.
