November 23, 2021
Every Vocal Video subscription includes a certain amount of free video storage:
The included free storage covers the needs of most Vocal Video customers, but to keep costs fair across our customer base, we do charge for additional video storage.
For Starter, Team, and Pro plans, we charge $30/month for each additional hour of video storage. The additional storage is billed in hourly increments, not by the minute.
If you use up 80% or more of your current storage tier, we'll notify you via email (the email goes to your account's billing contact). This gives you the opportunity to reduce your usage or upgrade to a plan with more free storage (and more features) before you incur any additional storage charges.
If you do exceed your current storage tier, we'll automatically move you up to the next tier of storage and charge the credit card associated with your account. Any such charges are prorated based on the time remaining in your current billing cycle. There will be no interruption in service and you will be able to continue to collect responses.
For example: If you're on a Starter Monthly subscription and you exceed 60 minutes of video storage when you're 50% through your monthly billing cycle, you'll be charged $15 in the current billing cycle ($30/month * 50%) and $30 for the next billing cycle.
If you incur charges for additional video storage while on an annual plan, you will be billed at the annual rate ($30/month * 12 months = $360), but your charge will be prorated based on your subscription's renewal rate.
For example: If you're on a Team Annual plan and exceed your free video storage when your subscription is 6 months from renewal, you'll be billed roughly $180 ($30/month * 12 months, prorated at 50%).
We count the unique minutes of video footage stored in your Vocal Video account. This means that published videos, raw video responses, video greetings in your collectors, and any external video that you upload are included in your video storage total.
Draft videos are not counted since they use minimal storage space. Sample content that is pre-loaded into your account is also not counted against your storage total.
Here are some quick tips to reduce your video storage. Step by step instructions on how to delete videos and responses can be found here.
Storage charges are adjusted at the start of every billing cycle, so if you reduce your video storage to a lower tier, your storage charges will reset when your subscription renews.
It may seem capricious in the days of YouTube to charge for video storage. However, YouTube does monetize your video uploads by inserting ads – they now do this even when you embed your videos on your own website.
Vocal Video is not ad-supported in any way. We will never put ads in, on, or anywhere near your videos. We believe that this enables you to realize a much higher return on investment from your videos, as viewers are not immediately drawn away from your site.
It's not cheap for us to store your video content in such a way that we can provide fast HD streaming to any viewer across the globe. (This also includes making our video editor as fast as possible.)
Some of our customers use a little video storage, some use a lot. Without any additional charges for those that use a lot of video storage, we would need to raise subscription charges across the board. We feel that our approach is the most equitable option.
If you have feedback on our video storage, feel free to contact us.
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