Garreth Hegarty, IT Manager at QualVeCom testiminal for Spector

October 08, 2023

IT Support, Cyber Security, Cloud

Video Transcript

Speaker: Garreth Hegarty, IT Manager, Qualvecom

Introduce yourself, your company and what you do.

Garreth Hegarty: Hi, my name is Gareth Hegarty. I work for a company called QualVeCom. QualVeCom is an Irish business who distribute motor parts to the Irish after market. My role within the company is as IT manager and I'm responsible for the service delivery and IT infrastructure support within the business.

You have been working with Spector for some time now. What are the main hassles or obstacles have they removed for you and your company?

Garreth Hegarty: Having worked with Spector now for nearly 10 years, they have shown themselves to be able to resolve issues, support issues quickly and in a timely fashion, which is great for me, it gives me time to concentrate on other parts of the business.

Can you identify the most important thing that Spector has delivered that you may not have achieved without their help?

Garreth Hegarty: I've nearly worked for QualVeCom for 10 years now. And within those 10 years, we've come to the point where we've had to change our IT systems to meet the demand. Luckily I had Spector on board and they were able to advise me on the best solution to meet that growth. I'm happy to say that we've implemented that solution from Spector and we are now in a good position to meet that future growth. And I think without Spector's input into this, I wouldn't have got to the right solution.

On a scale of 1-10 how would you rate your support experience with the Spector team. Briefly explain your answer.

Garreth Hegarty: I would give Spector a 10 out of 10 for their support hands down. Why is that? Well, I know when you log a call with Spector, you will get a reply within 30 minutes. And I know that the, the, the Spector support technician will work with our end users until that issue is now resolved. That's why Spector had been our MSP for nearly 10 years.

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